VIGO Mobile App Data Privacy Policy

Effective Date: November 23, 2023

Welcome to VIGO, a mobile application provided by VIDEV Consulting SDN BHD ("we," "our," or "us"). This Data Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information through the VIGO mobile app. By using our app, you agree to the terms of this Privacy Policy.

• Information We Collect:
  1. Personal Information:
     To provide our services, we may collect personal information such as your name, contact details, and delivery address. User data, including usernames and passwords, are collected for security purposes.
  2. Location Data:
     VIGO may collect your device's location information to facilitate accurate delivery services.
  3. Device Information:
     We collect information about your mobile device, including its model, operating system, and unique device identifiers.
  4. Usage Information:
     We gather data on how you interact with the app, including pages viewed, features used, and the duration of your sessions.
• How We Use Your Information:
  1. Service Provision:
     We use your information to provide and improve our food delivery and package delivery services.
  2. Personalization:
     We may use your data to personalize your experience, including recommending restaurants or optimizing delivery routes.
  3. Communication:
     We may contact you with transactional information, updates, and promotional offers related to our services
  4. Security:
     Usernames and passwords are collected for security purposes and to ensure the integrity of your account.
  5. Payment Processing:
     For transactions, we utilize third-party payment gateways such as Stripe and Google Pay. Your payment information is securely processed through these gateways.
• Sharing of Information:
  
  1. Third-Party Service Providers:
     We may share your information with third-party service providers, including payment gateways, to facilitate transactions, delivery, and customer support.
  2. Legal Compliance:
     We may disclose information to comply with legal obligations or respond to law enforcement requests.
• Data Security:
  
  1. Security Measures:
     We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
  2. Data Retention:
     We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
• Your Choices:
  
  1. Access and Correction:
     You may access and update your personal information through the app settings.
  2. Communication Preferences:
     You can manage your communication preferences, including opting out of promotional emails.
• Contact Information:
  If you have any questions or concerns regarding our Privacy Policy, please contact us at admin@vigo.com.my.
• Company Address:
  29-2, Jalan PJU 1/37, Dataran Prima, 46500, Petaling Jaya, Selangor.
• Changes to this Privacy Policy:
  We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or other means.

By using VIGO, you agree to the terms of this Privacy Policy. Thank you for choosing VIGO for your delivery needs!

Last Updated: November 23, 2023